HOW WE HELP YOU: We maintain a physical showroom and all our business is done face to face, in a relational, personal way, so that when you need help with warranty or services, we are right here to take care of all dealings with the factory, shipping, repair and delivery. We love what we do and enjoy human contact. We believe people are inherently social and want and need the human touch and warmth, and that people feel most comfortable buying from people they have met and can trust, and that the internet and smart phones, though channeling incredible amount of information, are still just cyber space, an abstract void out there, a concept. At the end of the day, our quality of life depends on our local community, the people in it, and we are firmly part of what makes Santa Cruz such an amazing place on the planet. A customer who has lived in San Francisco for 20 years, who now lives in Marin county, said he has not found stores unique and special like our store in the whole area; only in Santa Cruz.